Frequently Asked Questions
Find Answers to Your
Network Questions.
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What does WATCHTOWER do?
What does WATCHTOWER do? WATCHTOWER provides managed network solutions that help businesses improve connectivity, network visibility, monitoring, continuity, and support across single or multiple locations.
What are managed network solutions?
What are managed network solutions? Managed network solutions bring connectivity monitoring, ISP coordination, performance tracking, incident management, and ongoing support under one structured approach, reducing the effort required from internal teams.
How does WATCHTOWER support businesses with multiple locations?
How does WATCHTOWER support businesses with multiple locations? WATCHTOWER provides centralised visibility across locations, monitors network health, coordinates with multiple ISPs, and supports branch connectivity through solutions such as SD-WAN, 24/7 NOC services, and managed failover.
What is automatic network failover?
What is automatic network failover? Automatic network failover helps shift connectivity to an available backup link when the primary connection becomes unavailable, reducing the need for manual switching and helping minimise operational disruption.
What does a 24/7 Network Operations Centre do?
What does a 24/7 Network Operations Centre do? A 24/7 NOC continuously monitors network conditions, identifies issues, manages alerts and incidents, coordinates escalations, and tracks problems through follow-up and resolution.
What is SD-WAN and how can it help branch networks?
What is SD-WAN and how can it help branch networks? SD-WAN helps businesses centrally manage connectivity across distributed locations, intelligently use multiple network links, prioritise important applications, and improve control over branch network traffic.
Can WATCHTOWER work with multiple Internet Service Providers?
Can WATCHTOWER work with multiple Internet Service Providers? Yes. WATCHTOWER can help businesses monitor connectivity across multiple ISPs and coordinate provider-related tickets, escalations, follow-ups, and service issues through a more centralised approach.
Which industries does WATCHTOWER support?
Which industries does WATCHTOWER support? WATCHTOWER supports businesses across sectors including retail and supermarkets, healthcare, logistics and warehousing, banking and financial services, manufacturing, and organisations operating across multiple locations.
Does WATCHTOWER offer tailor-made solutions?
Does WATCHTOWER offer tailor-made solutions? Yes. WATCHTOWER approaches each business requirement individually and explores different possibilities to shape solutions around specific operational, connectivity, and network management needs.
How do I know which WATCHTOWER solution is right for my business?
How do I know which WATCHTOWER solution is right for my business? The right approach depends on your number of locations, existing connectivity, service providers, critical applications, continuity requirements, and current network challenges. WATCHTOWER can assess these requirements and recommend an appropriate managed approach.